Questions, answered

On the reservation engine on any page: enter the pickup, the destination or the hours, the date and time, add the flight number if there is one, choose a vehicle class, see the fixed fare and confirm with a card. Or call, or message us on WhatsApp, at any hour, and dispatch builds the reservation with you.

Yes. The fare includes tolls, airport and port fees, congestion charges and gratuity, and it changes only if you change the reservation - an added stop, a longer wait, a different class - with the new total shown first.

The engine shows and charges fares in the currency you select. Corporate accounts are invoiced monthly in the account currency with local-currency receipts attached.

No. A standard gratuity is included in every fare. You may add to it on the receipt if a chauffeur has been exceptional.

Add the flight number and the pickup follows the airline's live arrival; waiting is counted from the moment the aircraft lands, with a complimentary allowance shown on the confirmation. Cancelled flights are not charged.

At the pre-arranged terminal door or car-service zone, sent to you by message as the aircraft taxis in; or inside the arrivals hall with a name board if you add the meet-and-greet.

Yes, infant, toddler and booster seats in every class at no charge, when they are on the reservation.

In most gateway cities, yes - vans and Sprinters with a lift or a ramp. Request one on the reservation and dispatch confirms the vehicle and a suitable pickup point.

Book when you book the flight if you can. A confirmed chauffeur is guaranteed for reservations made at least four hours ahead in major gateway cities and 24 hours elsewhere; same-day reservations are accepted where a chauffeur is available.

Changes are free up to the cancellation window for the city, shown on the confirmation and in the terms; inside the window the reservation is charged because the chauffeur and vehicle were committed. Outside the window, cancellation is free.

Yes. The chauffeur's name and mobile number are sent the evening before a next-day reservation, and dispatch confirms the vehicle on the day. Luxury-class reservations include the chauffeur's photograph.

Reservations are fulfilled by our own fleet in our home markets and by vetted affiliate operators from the LimousineWorldwide.Directory network elsewhere, to the same specification, fare and standard, under RutzLimo.com's responsibility. The network page explains how.

Yes, in a carrier or on a blanket in the SUV and van classes, when the pet is on the reservation. Service animals travel in every class.

Smoking and vaping are not permitted in any vehicle. Alcohol may be consumed in the stretch limousine and limo Sprinter classes where local law permits it, and is not served in the sedan and SUV classes.

Call dispatch or message the chauffeur; items are returned by the chauffeur where the journey allows or held at the local operator's office for collection or courier.

A receipt is emailed at the end of every journey and is available again from your account. Corporate accounts receive one itemised invoice a month.