Last updated 2026-09-19
What we collect
When you make a reservation we collect the passenger's name, contact details, pickup and destination addresses, flight, ship or tail-number details, vehicle and service preferences, and payment details processed by our payment provider. When you create a profile or a corporate account we hold that information for future reservations, together with standing instructions you give us. When you contact us we keep the correspondence. Our website uses analytics and a chat service that set cookies, described below.
Why we collect it
To fulfil the reservation: to assign a chauffeur, to track the flight, to reach you on the day, to issue the receipt. To operate an account: to apply profiles, to invoice, to keep the duty-of-care record a corporate client requires. To improve the service: ratings and correspondence are read by dispatch and used to review operators. We do not sell passenger data and we do not share it with anyone except the chauffeur and operator fulfilling your journey, our payment and communications providers, and where the law requires.
Who sees it
Dispatch, the account manager for a corporate account, and the chauffeur assigned to a journey, who sees the passenger name, the pickup, the destination and the standing instructions for that journey only. Affiliate operators fulfilling reservations are bound by the network's confidentiality terms. Security contacts named by a client receive the route and vehicle details they request.
Cookies and analytics
The site uses Google Analytics to understand how pages are used, and a Tawk.to chat widget so a dispatcher can answer questions on the page; both set cookies. The reservation engine is provided by our booking-platform partner and sets the cookies it needs to hold a reservation in progress. The travel desk hands searches to BookingWorldwide.net, which has its own privacy terms. You can decline non-essential cookies in your browser.
How long we keep it
Reservation and journey records for seven years for accounting and duty-of-care purposes; profiles and accounts for as long as the account is open and for one year after; correspondence for three years. Payment card details are held by the payment provider, not by us.
Your rights
You may ask what we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, and object to its use. Write to the address on the contact page and we will respond within thirty days. This policy is governed by the law of Ontario, Canada, and by the privacy law of the country in which a reservation is fulfilled where that law applies.